Customers outside of the UK must follow the instructions below along with our standard returns procedure.
To help us deal with your return to us quickly and efficiently you must mark all returns as RETURNED GOODS – FAILED SALE. This must be clearly marked on the customs information document ( CN22 and/ or CN 23) on the outside of the packaging. Failure to do so may result in the goods being refused at customs in the UK and so being returned to the sender.
If you have paid import duty for goods received, and subsequently return the goods to us, it should be possible for you to claim a refund of duties from your local Customs Authority. To do this, you will need to show them proof of duty paid and proof of export (e.g. certificate of posting) when claiming your refund.
Should you have any further queries on duties payable/refundable, please contact your local Customs Authority.
Before you sign for your goods make sure you are satisfied the contents are not damaged.
If in any doubt write: "GOODS DAMAGED"
IMPORTANT: If you sign that the item has been received in good condition you will have no claim later if the product is found to be damaged.
Damaged goods must be reported within 2 days of receipt.
12 Kings Lynn Road