Help

My Account
Go to your account here - login and amend your details, delivery addresses and recent orders etc. Log into my account now

Contact Us
Contact for details of our bike shop and stores, sales enquirers and mail order enquirers. Contact us now

Terms & Conditions
View terms and conditions of Fat Birds Don’t Fly. View our Terms & Conditions now

Help or Ask a Question
If you have any questions or can't find a product at the price you want, contact Fat Birds Don’t Fly. We aim to reply to emails within one working day, you can also call 01485 535875.

Track Order / Delivery
Details of how to track your order will be emailed to you once your item has been shipped.

Finance Quotes
contact us for details of our finance deals available on bikes, cycles and parts.

Online Shopping
www.fatbirds.co.uk online bike shop offers an extensive range of mountain bikes,
Road Bikes, Triathlon Bikes, Cyclocross Bikes, City Bikes, Track Bikes and touring bikes as well as accessories, spares and clothing.

How To Order
There are 3 ways to order from us - order online, by Phone or by Post.
Fat Birds Don’t Fly have thousands of cycle products available online so if you can't find something please call us on 01485 535875.

How Secure Are We?
Shopping online at Fat Birds Don’t Fly is 100% Secure... See our secure certificate on the right.

Order by Phone
We have a great team of cycling staff dedicated to help you with product advice and give you a great deal on bikes, bike parts and cycle accessories. To order by telephone - call 01485 535875. If you're unsure about using our website to find a product or make a purchase - just give our mail order department a call.

Visit our Showroom
Come down and visit our cycle showroom in Hunstanton for over 5000ft of nothing but bikes and accessories! Test ride a bike or get expert advice from our staff - all of whom are either road, mountain bike or BMX riders or cycle mechanics. Please note - our website features many cycling special offers not available in store so don't forget to check out this site.

Shopping Online will Save you Money
Having an online account makes you eligible for blanket discounts on future purchases and customer loyalty discounts.

Online Shopping is Safe
Our Cycle Website uses secure digital encryption to handle all credit card, account and personal details. We do not pass on your email or address onto any third parties - it stays with us!

Payment Options Credit /Debit Cards
Fat Birds Don’t Fly accepts most major credit and debit cards.

Cash
We accept cash on in-store purchases only.

Cheques
Due to security reasons we will only dispatch goods once a cheque has been cleared.

Bike Buyer Assembly Safety Check List
95% new bikes bought from Fat Birds Don’t Fly come fully built unless your bike is brought in parts or requested un-built. However some bicycles (special 1-off  deals) come un-built.

Every bike purchased online or via mail order with Fat Birds Don’t Fly is fully built by a highly experienced mechanic unless the bike is brought in parts or the buyer requests it un-built. The bike is then boxed and ready to be shipped, with only a couple of minor alterations required to get the bike on the road.

Bicycle assembly advice and instructions

Thank you for purchasing your cycle from Fat Birds Don’t Fly. We hope this cycle will bring you years of pleasure. Your cycle will need some minor assembly after being delivered. Please follow the bike instructions carefully:

1) Clamp the handlebars onto the handlebar stem ensuring the two (or four) bolts are tightened evenly.

2) Insert the front wheel into the forks. Tighten the nut side of the quick release lever until it bites, and then close the lever side tightly. If it doesn't close tightly then give the nut another half turn and try again. If the lever does not close then you need to back the nut off slightly. Check the wheel is straight in the forks; the two brake pads should meet the rim evenly. If the wheel is in crooked, undo the quick release lever, then place your weight on the front of the bike and close the lever.

3) Fit the seat post and saddle into the frame. This should tighten with either a 5mm Allen key or quick release lever. Make sure the seat post is inserted beyond minimum insertion line marked on the post.

4) Bolt the pedals on to the crank arms using a 15mm spanner. Careful! The left pedal works with an opposite thread; they are marked on the ends of the axle as ‘L’ for left and ‘R’ for right.

Every bike sold via mail order must be checked by a trained cycle mechanic before use

If you have any difficulty assembling the cycle then call our customer service line and they will put you through to one of our mechanics (01485 535875).

All our bikes sold locally come back to our shop for a free safety check after a month. Obviously we cannot offer this service on mail order bikes as these are often heavily discounted anyway but we recommend that you get your cycle checked at a local bike shop or cycle dealer within the first two months.

All new bikes and cycles will ˜bed in' (the same as your handbrake cable on your car), though we do what we can by using pre-stretched cables. Bicycles with suspension frames need to have all pivot points checked and tightened after every ride.

Bushings wear when pivots are left loose and for this reason worn bushings cannot be claimed under the manufacturers warranty. Please read through the owners' manual for specific maintenance details on your cycle. If you did not receive one please call the customer service line (01485 535875).

If you feel you have a warranty claim, we must take the bike back to examine it. We will pay the cost of the carriage if the claim is successful. Claims may take up to fourteen days (including shipping time). We recommend that you should keep your bike box flat packed for future use, please see ‘Returns’ for more details.

We also recommend that you make a note of the frame number in case the cycle is stolen. This can usually be found stamped on the underside of the frame where the crank axle passes through the frame.

Need more information and help getting your new bike on the road?...

If after reading our bicycle assembly advice and instructions you still need help or information putting your cycle together please call – 01485 535875

If you have any questions please email or phone us (01485 535875)