Fatbirds Don't Fly

Fatbirds lives and breathes bikes and cycling accessories. We've been in business for 20 years - 9 of which have been online - and have built a reputation for the best brands, excellent prices, fantastic cycling knowledge and great customer service.

Over the last 7 years we've developed an addiction to all things Titanium and work with companies such as Van Nicholas, Kinesis, J Guillem and Lynskey. We understand that we’re now Europe's biggest dealer in Titanium road bikes – and have between 15 and 20 bikes built up for customers to test at any one time.   

We help customers build bikes from frame. We provide a full fitting service and work with customers to specify all the required items for their new bike - frame type and size, groupset, crank length, cassette size, stem size, bar width - and so on, so that they get the perfect bike for them.

We offer a highly secure shopping environment (via sagepay) and next day delivery service on all orders over £20 across the UK (mainland). We also deliver around the world. So, happy shopping! If you've any queries or questions please call us on 01485 535 875 and all comments are gratefully received through info@fatbirds.co.uk

12 Kings Lynn RoadHunstanton Norfolk PE36 5HP
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    Buy Online | Fatbirds.co.uk Terms & Condtions

    By submitting your order you are offering to buy the goods and allowing us to use your personal details for the purposes of supplying goods (including passing your details onto couriers and other subcontractors). We will not use your details for other purposes without asking your consent and you may ask that your details are removed from our system by writing to the address below.

    We are not obliged to supply the goods to you until we have confirmed acceptance of your order and this is when the contract is made. You do not own the goods until we receive payment in full.

    All prices and offers are subject to change and availability. Errors and omissions excepted. Subject to not selling below our cost price
    Allow ten working days for cheque clearance. For out of stock items, delivery dates given are only estimates.

    Items are always as Description, photo's are a guide only.

    Delivery

    Complaints
    We try very hard to exceed our customer expectations. In case we fail and you need to complain about our service then please email us at info@fatbirds.co.uk or call on 01485 535875 and we will try to resolve your issue as quickly and easily as possible.

    Please be aware aggressive/ threatening behavior is not tolerated and you will be banned from the site your goods we still have will be refunded and we will refuse to deal with you in future.

    We try to acknowledge all questions or queries within a maximum period of 48 hours.

    Damaged or defective goods
    We will supply goods that are free from defects in materials and workmanship for a period of 12 months (or longer if required by law) from the date of delivery.

    You should inspect the goods when you receive them for defects or damage. If you find a defect or damage you must sign for your parcel as damaged (if you do not do this we are unable to accept it for return), tell us as soon as possible and we will arrange for their return to us or the manufacturer. If the goods are found to be damaged prior to delivery to you, or defective, we will at your option repair or replace the goods or refund the price paid by you.

    Any bike ordered must be checked by a trained bike mechanic before you attempt to ride it unless special pre build is requested.

    Other information you need to be aware of
    A copy of these Terms and Conditions and your order may not be kept by us and so we advise you to print a copy of them for your information in the future.

    If you are a consumer you have the right, in addition to your other rights, to cancel the contract and receive a refund. However, we will only accept unwanted products for refund within 7 days of delivery, provided that the goods are complete with all relevant packaging in an unused and re-saleable condition. You must inform us in writing of your desire to cancel within seven working days starting on the day after the day the goods are delivered to you. You must return the goods to us at your cost and we advise you to ensure the goods are adequately insured during any return journey. If you have not returned the goods within 14 days of cancellation or if requested we can collect the goods from you at your cost.

    For the purpose of hygiene, shorts, knicks and tights with a seatpad cannot be returned

    Items are always as Description, photo's are a guide only.

    Price is price displayed on www.fatbirds.co.uk and our subject to change and availability.

    The management withholds the right to refuse a sale.

    This is important. Please read carefully

    You have the right to cancel this contract for no reason at all and without penalty. However, we will only accept unwanted products for refund within 7 days of delivery, provided that the goods are complete, undamaged and with all relevant packaging and info (if these are not present you may be subject to a charge) in an unused and re-saleable condition.

    If you wish to cancel this contract, please contact our returns department, info@fatbirds.co.uk or call 01485 533123. To cancel this contract you must give us notice within 7 working days starting on the day after the day you receive the goods from us.

    We shall refund the total amount of money paid by you for the goods, less any costs to collect (if required), Only the value of goods will be refunded.

    We would remind you that once you have notified us of your desire to cancel the contract there is a legal requirement for you to take good care of the goods. You must return the goods to us at your cost to the relevant address below and we advise you to ensure the goods are adequately insured during any return journey. If you have not returned the goods within 14 days of cancellation or if requested we can collect the goods from you at your cost.

    Returns to:
    Returns Dept
    Fatbirds
    Hunstanton
    Norfolk
    PE36 5HP

    We advise you to print and keep safe a copy of these Terms and Conditions.

    None of the above terms and conditions affect your statutory rights as a consumer.

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